RETURN & EXCHANGE POLICY

RETURN & EXCHANGE POLICY

We strive for customer satisfaction at Janny’s Beauty. If you're not completely satisfied with your purchase, we're here to help with our Return & Exchange Policy.

Returns

  • Returns are accepted within 14 days of receiving your order.

  • To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as you received it.

  • Non-returnable items: Gift cards, sale items, and any items marked as non-returnable on the product page.

Return Process:

  1. Contact us at jannysbeauty1@gmail.com to initiate the return process.

  2. Provide your order number and the reason for the return.

  3. You will receive instructions for shipping the item back.

Exchanges

  • If you received a defective or damaged item, we will gladly exchange it for you.

  • Exchanges are subject to product availability. If the item is out of stock, you will receive a full refund.

Exchange Process:

  1. Reach out to us at jannysbeauty1@gmail.com within 14 days of receiving the product.

  2. Provide your order number, the item you wish to exchange, and a description of the issue.

  3. We will assist you with the exchange and send the replacement item as soon as possible.

Refunds

  • Refunds are issued only after we receive the returned item and it has been inspected.

  • Once the return is approved, the refund will be processed to your original payment method, minus any shipping fees.

  • Refunds will be processed within 7–10 business days after the item has been received.

Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning or exchanging an item.

  • Shipping fees are non-refundable, and you will be required to cover the cost of return shipping unless the item is defective or damaged.

Contact Us

If you have any questions or concerns regarding your return or exchange, feel free to reach out to us: